PRIVACY POLICY

Here, safeguarding your privacy and ensuring your satisfaction are among our top priorities. This Privacy Policy explains how we collect, use, protect, and manage your personal information. It also outlines our policies regarding payments, refunds, reshipments, and optional shipping insurance to provide you with a secure and seamless shopping experience.

1. INFORMATION WE COLLECT

Personal Information: When you create an account or place an order, we may collect your name, email address, shipping address, phone number, and payment details. Payment information is processed securely through trusted third-party payment gateways and is not stored on our servers.

Non-Personal Information: We may also collect non-identifiable information such as your browser type, IP address, device type, and website usage data through cookies and analytics tools.

2. HOW WE USE YOUR INFORMATION

We use your information to process and deliver your orders, provide customer support, communicate order updates or promotional offers (where consent is given), improve website functionality, and prevent fraud or unauthorized transactions.

3. PAYMENTS AND SECURITY

Payment Processing: All transactions are processed using industry-standard encryption through secure third-party providers. Your complete payment details are never stored on our systems.

Refunds: Approved refunds are processed in accordance with our Refund Policy and are typically issued within five (5) to ten (10) business days.

Reshipments: If your order is lost, damaged, or incorrect, we will reship the item at no additional cost after verification. Reshipments are processed within two (2) to five (5) business days.

Order Insurance: Optional shipping insurance may be selected at checkout. Insured orders qualify for guaranteed replacements or refunds in the event of verified transit-related issues.

4. YOUR DATA PROTECTION RIGHTS

You have the right to access the personal data we hold about you, request corrections to inaccuracies, request deletion of your personal data subject to legal obligations, and withdraw consent for marketing communications at any time. To exercise these rights, please contact Reloads World Shop through our official customer support email.

5. HOW WE PROTECT YOUR INFORMATION

We implement strict security measures, including SSL encryption for secure data transmission, restricted access to personal data for authorized personnel only, and regular system updates to maintain strong cybersecurity protections.

6. SHARING YOUR INFORMATION

We only share your information when necessary to fulfill your order or comply with legal obligations. This may include trusted service providers such as payment processors and shipping carriers. Reloads World Shop will never sell or rent your personal information to third parties.

7. COOKIES

We use cookies to enhance your browsing experience, analyze website traffic, and improve functionality. You may control cookie settings through your browser preferences.

8. REFUND, RESHIPMENT, AND INSURANCE POLICY

Refund requests must be submitted within fourteen (14) days of delivery and may require product return and verification. Free reshipments are available for lost, damaged, or incorrect orders reported within seven (7) days of delivery. Optional order insurance protects your purchase against transit-related issues and ensures replacement or refund eligibility where applicable.

9. CHILDREN’S PRIVACY

Reloads World Shop is intended for individuals aged eighteen (18) years and older. We do not knowingly collect personal data from minors.

10. UPDATES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updated versions will be posted on this page, and significant changes may be communicated via email or website notice. Continued use of our website indicates acceptance of the updated policy.